Legal
Refund policy
Try Sentrasec free first. Paid months are not refunded.
Who this applies to
In these policies, “Sentrasec”, “we” and “us” mean Sentrasec. You can reach us at legal@sentrasec.ai or through the contact page.
Try before you pay
Every account starts with a 30-day free trial covering 2 projects and 1 user with full platform access, and no payment taken. We offer the trial so you can decide whether Sentrasec fits before you are charged anything.
Payments are non-refundable
The Team plan ($249 per month, or $2,689 per year) and any additional projects are paid in advance for the period shown at checkout. Once a payment is made, it is not refunded, in full or in part, including when you stop using the service before the period ends. You keep access until the end of the period you paid for.
When we do refund
- You were charged more than once for the same order.
- You were charged but the payment did not activate your plan, and we cannot fix that.
- The law where you live requires a refund.
Write to billing@sentrasec.ai within 30 days of the charge, with the Razorpay payment ID. Approved refunds go back to the original payment method through Razorpay, usually within 5 to 7 working days of approval; your bank may take longer to show it.
Enterprise plans
Refund terms for Enterprise plans are set out in the written agreement for that plan.
Related
How to stop paying is covered by the cancellation policy.